We respect that your personal information belongs to you, so we want to be clear about what these rights mean in practice and how you can exercise them.

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The right to opt out of having your information used for marketing purposes

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You can opt out of direct marketing at any time. You also have the right to opt out of your information being used to create a portrait of you which we use to create a “profile” of you for marketing purposes.

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We strongly believe that our customers prefer to receive tailored offers and information, so we tailor all of our marketing to make it more relevant and interesting to our customers. In practice, this means that if you wish to object to us using your information to personalise marketing, you will need to opt out of receiving any direct marketing from us.

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The right to have any inaccuracies in your personal information corrected

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You can update your personal data at any time. Please help yourself by keeping your details up to date and by letting us know if you spot any errors in the information we hold about you. If it is something you cannot correct yourself online, you should contact us using this form. We will update any inaccuracies promptly, and within one month if you request a more complex change. If we decide not to make the change you have requested, we will explain why and put a note on your account to show that you have requested the change. If you do not agree with our decision, you have the right to complain to the privacy regulator.

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Your right to object

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Data protection law gives you the right to object to the activities detailed in the section “Running our business effectively and efficiently” if you believe that your privacy rights outweigh the legitimate interest we have as a business. Please read this section carefully before contacting us and note that exercising your right to object will usually mean that you will have to stop using our services. If you do not agree with our decision in this regard, you have the right to complain to our privacy regulator.

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Your right to erasure

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People sometimes call this the ‘right to be forgotten’. Under data protection law, you have the right to request that your personal data be erased in the following circumstances:

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Where the courts or our regulators have found that we are processing them unlawfully;

When our initial purpose for collecting the data has been achieved and we have no other valid legal reason to continue to retain it;

Where you have withdrawn your consent to marketing and personalised marketing, and have asked us to delete the information we have previously used for these purposes. In this case, we will delete the data from our marketing systems or make it completely anonymous. Please note, however, that we will retain your contact details to prevent any future marketing;

Where you have successfully exercised your “right to object” to any of the activities in the section titled “Running our business effectively and efficiently” and asked us to delete the information used for that purpose. As we explain in that section, exercising your right to object usually means not using our website, and in most cases we will need to keep your information for a period of time after you close your account. We will not delete information until we have a valid legal or regulatory reason to keep it, unless we are required to do so by the courts or our regulators.

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How can I exercise this right?

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Please read the sections “How long do we keep your information” and “Your right to erasure” carefully before contacting us. If you still wish to exercise your right, you should contact us using this form, and we will respond to your request within one month. If we comply with your request and delete your data, we will also inform the third parties to whom the data has been transmitted, if we are able to do so, and tell you who they are. If we do not accept your request, we will explain why. If you do not agree, you have the right to lodge a complaint with the privacy regulator.